Practice Team

Practice Management

• Carol Orr (f)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception / Admin Team

• Tracey  -  Lead Patient Care Advisor
• Kirsty  - Patient Care Advisor
• Gail  - Patient Care Advisor
• Heather  - Patient Care Advisor
• Lynsey  - Patient Care Advisor
• Amy -  Patient Care Advisor
• Elaine  - Medical Secretary
• Lynne  - Contract Administrator 
• Diana  - Clinical coder / Patient Care Advisor
• Kay - Medical Record Summariser
• Kathryn - Clinical Coder

• Ann  - Building Administrator

Patient Care Advisors provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses and follow guidance provided by the doctors. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries,  dealing with patient records and carrying out searches and practice audits.