Book an Appointment

 

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Appointments can be made by telephoning the  practice  on 01620 823 183. You may consult any doctor you choose but we would  recommend that when possible, you try to see the same  doctor, as this enables us to get to know one another.

During the covid pandemic it is important to limit footfall in the practice and ensure adequate social distancing. In view of this all initial contact with the GP is currently by phone. Once you have had a discussion with your GP a face to face appointment can be booked if required.

We always try to offer you an appointment on the day that you request, but it may be necessary to wait if you would like to be seen at a certain time or by a specific doctor.

If you have a problem that will not wait for a routine appointment or the doctor of your choice, please tell the receptionist that your problem is urgent. You will then be seen as an emergency by the duty doctor.

Please note that the Reception team have been instructed by the GPs to request a brief indication of the reason for every appointment that is booked.

reception poster

 

Telephone Advice

If you would like to speak with a doctor, the best time to ring is before 10:00 or in the afternoon before 15:00.

If the doctor is unavailable the receptionist will ask for your name, address, date of birth, contact telephone number and reason for the call. This enables the doctor to prioritise his / her telephone calls. The receptionist has been asked by the doctors to request this information so please do try to help them by giving as much detail as possible.

If your call is urgent and cannot wait until the doctor is available, please ensure that you advise the receptionist of this and they can direct your call to the duty doctor.

 

Interpretation & Translation Service

The practice complies with NHS Lothian’s policy to provide interpreters and translations when requested by the service user. Please ask reception staff for further information.